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City Water Bureau
Monthly sampling and quality control across eight fixed cross-sections; rewrote how outliers get adjudicated.
8 sections
When I took over, an outlier was handled by re-measuring until it looked right. The second reading always did, so three years of records had every anomaly quietly erased.
The new procedure keeps both readings and requires a written reason for the re-test. In the first month it emerged that 40% of anomalies came from our own unrinsed sampling containers.