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Fintech · 2026
Teaching a chart to arrive
A balance chart that animated in was read as a prediction. Removing the animation raised comprehension more than any label we tried.
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What I did
The chart grew from left to right over 900 milliseconds. In testing, seven of twelve participants described it as showing where their balance was going, which was a forecast nobody had built.
We tried a caption, then a legend, then a tooltip. What worked was cutting the animation to zero and letting the chart simply be there.
Motion had been making a claim we could not support.
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